Terms Of Service
Selestial Platform
Effective Date: 12/3/2025
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Subscriber", "you", "your", "Customer") and Selestial ("Selestial", "we", "us", "our", "Company"), governing your access to and use of the Selestial platform located at selestial.io and all associated subdomains including book.selestial.io and sub.selestial.io (collectively, the "Platform" or "Service").
BY CLICKING "I ACCEPT", CREATING AN ACCOUNT, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
1. SERVICE DESCRIPTION AND PLATFORM ARCHITECTURE
Selestial provides a business-to-business (B2B) software-as-a-service (SaaS) platform designed specifically for cleaning companies. The Platform enables Subscribers to:
• Manage online booking systems with customizable services and pricing • Dispatch and coordinate independent contractor subcontractors • Track job completion with timestamped photo documentation and GPS verification • Process payments through integrated Stripe connectivity • Synchronize scheduling with Google Calendar integration
1.1 User Types and Access
The Platform serves three distinct user categories:
a) Cleaning Company Subscribers - Business owners or authorized representatives who subscribe to Selestial at the monthly subscription rate. Subscribers are the primary customers and are responsible for all activity under their account.
b) Subcontractors - Independent contractors managed by Subscribers who access the Platform via secure portal at sub.selestial.io. Subcontractors are not customers of Selestial and their relationship with Selestial is governed solely through the Subscriber's account.
c) End Customers - Consumers who book cleaning services through Subscriber booking pages at book.selestial.io. End Customers are customers of the Subscriber, not of Selestial.
1.2 Multi-Tenant Architecture
The Platform utilizes a multi-tenant architecture where each Subscriber's data is logically isolated. While data isolation measures are implemented, you acknowledge that the Platform operates on shared infrastructure and you assume all risks associated with a multi-tenant environment.
2. ACCOUNT REGISTRATION AND ELIGIBILITY
To use the Platform, you must register for an account. By creating an account, you represent and warrant that:
a) You are at least 18 years of age and have the legal capacity to enter into this Agreement.
b) You are registering on behalf of a legitimate business entity that operates a cleaning services company.
c) All information you provide during registration is accurate, current, and complete.
d) You will maintain the accuracy of such information and promptly update any changes.
e) You have the authority to bind the business entity you represent to these Terms.
f) Your use of the Platform will comply with all applicable federal, state, and local laws and regulations.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify Selestial of any unauthorized use of your account or any other breach of security. Selestial will not be liable for any loss or damage arising from your failure to comply with this security obligation.
3. SUBSCRIPTION TERMS AND FREE TRIAL
3.1 Free Trial Period
Selestial offers a 7-day free trial period ("Trial Period") for new Subscribers. The Trial Period begins when you create your account and provide valid payment information. During the Trial Period, you will have full access to the Platform at no charge.
IMPORTANT NOTICE: Your Trial Period will automatically convert to a paid subscription at the end of the 7-day period unless you cancel your account before the Trial Period expires. You will be charged the full monthly subscription fee upon conversion to a paid subscription.
Trial Period restrictions:
• Each business entity is entitled to only ONE Trial Period, regardless of the number of accounts created. • Creating multiple accounts to abuse the Trial Period constitutes a material breach of these Terms and may result in immediate termination and pursuit of legal remedies. • Selestial reserves the right to verify business legitimacy and deny Trial Period access to suspected fraudulent registrations.
3.2 Subscription Fees
Following the Trial Period, the Platform is provided on a subscription basis at a monthly fee of $149.00 ("Subscription Fee"). The Subscription Fee is billed monthly in advance and is non-refundable except as expressly provided in these Terms.
3.3 Automatic Renewal
Your subscription will automatically renew each month on the anniversary of your subscription start date ("Billing Date") unless you cancel your subscription prior to the Billing Date. By subscribing to the Platform, you authorize Selestial to charge your designated payment method the applicable Subscription Fee on each Billing Date.
3.4 Price Changes
Selestial reserves the right to modify the Subscription Fee at any time. We will provide you with at least thirty (30) days' advance notice of any price increase by posting the new pricing on the Platform or sending notice to the email address associated with your account. The updated pricing will take effect on your next Billing Date following the notice period. Your continued use of the Platform after the price increase takes effect constitutes your acceptance of the new Subscription Fee. If you do not agree to the price increase, you may cancel your subscription as provided in Section 11 (Termination).
4. BILLING AND PAYMENT TERMS
4.1 Payment Authorization
By providing payment information to Selestial, you authorize us to charge your designated payment method (credit card, debit card, or other approved payment method) for all applicable fees, including the Subscription Fee, any applicable taxes, and any other charges you may incur in connection with your use of the Platform. All payments are processed through Stripe, Inc., a third-party payment processor. Your payment information is subject to Stripe's Privacy Policy and Terms of Service.
4.2 Payment Failures
In the event that a payment fails or is declined:
a) Selestial will make three (3) retry attempts over a seven (7) day period to process the payment.
b) If all retry attempts fail, your account will be immediately suspended and you will lose access to the Platform.
c) If payment is not received within fourteen (14) days of the initial payment failure, your account will be terminated and all data may be permanently deleted.
d) You remain liable for all outstanding balances and fees incurred prior to termination.
Outstanding balances may be sent to a third-party collections agency. You agree to pay all reasonable costs and expenses, including attorneys' fees and collection agency fees, incurred by Selestial in collecting any unpaid amounts.
4.3 No Refunds
ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. Selestial does not provide refunds or credits for partial months of service, account upgrades or downgrades, or for periods when your account was inactive or you did not use the Platform. If you cancel your subscription, you will continue to have access to the Platform through the end of your then-current billing period, but no refund will be issued for that period.
4.4 CHARGEBACK POLICY - CRITICAL PROVISION
THIS SECTION IS A MATERIAL TERM OF THIS AGREEMENT. BY SUBSCRIBING TO THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING CHARGEBACK POLICY:
a) Prior Contact Requirement: Before initiating any chargeback, payment dispute, or reversal request with your payment card issuer or financial institution, you MUST first contact Selestial support at support@selestial.io to attempt to resolve any billing dispute. Filing a chargeback without first contacting Selestial constitutes a material breach of this Agreement.
b) Immediate Account Suspension: If a chargeback is filed against any charge related to your Selestial subscription, your account will be immediately and automatically suspended without notice. All access to the Platform, including access to your data, will be revoked immediately.
c) Chargeback Fees: If a chargeback is filed, regardless of the outcome, you agree that you owe and will immediately pay to Selestial: (i) the full amount of the disputed charge, PLUS (ii) a $50.00 administrative processing fee to cover the costs associated with responding to and managing the chargeback. This fee applies even if the chargeback is later resolved in Selestial's favor.
d) Waiver of Dispute Rights: By agreeing to these Terms, you expressly waive any right to dispute the $50.00 administrative fee and acknowledge that this fee constitutes liquidated damages representing a reasonable estimate of the costs and harm caused by a chargeback, which are difficult to precisely calculate.
e) Collection Rights: Selestial reserves the right to pursue collection of all amounts owed, including the disputed charge, the administrative fee, and any additional collection costs, through any lawful means including but not limited to engagement of third-party collection agencies and legal action.
f) Fraudulent Chargebacks: If Selestial determines, in its sole discretion, that a chargeback was filed fraudulently or in bad faith, Selestial may: (i) permanently terminate your account, (ii) pursue legal action against you for fraud and breach of contract, (iii) report the incident to credit bureaus and relevant authorities, and (iv) seek damages including but not limited to actual damages, consequential damages, and attorneys' fees.
g) Integration with Agreement: This chargeback policy is an integral part of your subscription agreement. Your agreement to these chargeback terms is a condition precedent to your use of the Platform. Continued use of the Platform after any chargeback constitutes reaffirmation of these terms.
IMPORTANT: A chargeback should only be used for unauthorized or fraudulent charges. If you have a billing question or dispute, our support team at support@selestial.io is available to assist you and resolve the issue promptly. Most billing disputes can be resolved quickly through direct communication.
4.5 Taxes
All fees are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. You are responsible for all such taxes, levies, and duties, except for taxes based on Selestial's net income. If Selestial is required to collect or pay such taxes, the taxes will be invoiced to you and you agree to pay such taxes.
5. ACCEPTABLE USE POLICY
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:
a) Use the Platform in any manner that violates any applicable federal, state, local, or international law or regulation.
b) Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Platform, or which may harm Selestial or users of the Platform.
c) Transmit or facilitate the transmission of any advertising, promotional materials, spam, junk mail, chain letters, or any other form of unauthorized solicitation.
d) Impersonate or attempt to impersonate Selestial, a Selestial employee, another user, or any other person or entity.
e) Engage in any automated use of the system, such as using scripts, bots, or scrapers to access the Platform.
f) Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.
g) Attempt to bypass any measures implemented to prevent or restrict access to the Platform or any portion thereof.
h) Copy, modify, create derivative works of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code or underlying algorithms of the Platform.
i) Use the Platform to transmit any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature.
j) Share, transfer, or otherwise provide your account credentials to any third party or allow any third party to access your account.
k) Create multiple accounts for the purpose of abusing the Trial Period or circumventing any restrictions or limitations.
l) Use the Platform to store or transmit any content that infringes upon any person's intellectual property rights or violates any person's right of privacy or publicity.
Violation of this Acceptable Use Policy may result in immediate termination of your account and may subject you to civil and criminal liability.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Selestial's Intellectual Property
The Platform, including all software, technology, designs, graphics, user interfaces, trademarks, logos, and all other content provided by Selestial (collectively, "Selestial IP"), is owned by or licensed to Selestial and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, Selestial grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes in operating your cleaning company. This license does not grant you any ownership rights in the Selestial IP.
6.2 Subscriber Content
You retain all ownership rights in and to any content, data, materials, photographs, or information that you upload, submit, or otherwise make available through the Platform ("Subscriber Content"). This includes but is not limited to job completion photos, customer information, pricing data, and business information.
By uploading Subscriber Content to the Platform, you grant Selestial a worldwide, royalty-free, non-exclusive license to use, reproduce, process, store, transmit, and display such Subscriber Content solely to the extent necessary to provide the Platform and related services to you. This license terminates when you delete the Subscriber Content or terminate your account, except to the extent the content has been shared with or is otherwise stored for other Subscribers.
You represent and warrant that: (a) you own or have the necessary rights to all Subscriber Content, (b) the Subscriber Content does not violate any third-party rights, and (c) you have obtained all necessary consents and permissions to upload and use the Subscriber Content on the Platform.
6.3 Restrictions
You may not: (a) remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Platform; (b) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Platform except as expressly permitted by these Terms; or (c) decompile, reverse engineer, or disassemble the Platform or attempt to access the source code except as expressly permitted by law.
7. DATA OWNERSHIP, PRIVACY, AND SECURITY
7.1 Data Ownership
You retain all ownership rights to your business data, including customer information, job records, and photographs uploaded through the Platform ("Subscriber Data"). Selestial does not claim any ownership over Subscriber Data.
7.2 Data Processor Relationship
With respect to End Customer personal data processed through the Platform, Selestial acts as a data processor (or service provider) on your behalf. You are the data controller (or business) responsible for ensuring that your collection, use, and processing of End Customer data complies with all applicable data protection and privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy regulations.
You are solely responsible for: (a) providing appropriate privacy notices to your End Customers, (b) obtaining all necessary consents for data collection and processing, (c) responding to End Customer data subject requests, and (d) ensuring your use of the Platform complies with all applicable privacy laws.
7.3 Data Use by Selestial
Selestial will process Subscriber Data only for the purpose of providing the Platform and related services to you, and will not use Subscriber Data for any other purpose without your express consent. However, Selestial reserves the right to:
a) Aggregate and anonymize data across all Subscribers for purposes of improving the Platform, conducting analytics, generating industry insights, and developing new features.
b) Use aggregated, anonymized data for marketing, research, and other business purposes, provided such data cannot be used to identify you or any individual.
Selestial will never sell, rent, or share identifiable customer data with third parties for their marketing purposes.
7.4 Data Retention and Deletion
Selestial will retain Subscriber Data for as long as your account remains active. Upon termination of your account:
a) You will have thirty (30) days to export your Subscriber Data from the Platform.
b) After thirty (30) days, Selestial may permanently delete all Subscriber Data from its systems.
c) Selestial may retain certain data as required by law or for legitimate business purposes such as fraud prevention and system backup recovery.
7.5 Data Security
Selestial implements commercially reasonable technical and organizational measures designed to protect Subscriber Data from unauthorized access, use, alteration, or disclosure. However, no system is completely secure, and Selestial cannot guarantee the absolute security of your data. You acknowledge and agree that you provide Subscriber Data at your own risk.
8. SERVICE LEVEL AND AVAILABILITY
8.1 Uptime Target
Selestial targets 99.5% uptime for the Platform on a monthly basis, calculated as a percentage of total minutes in a calendar month minus scheduled and unscheduled downtime. This uptime target is a goal, not a guarantee, and does not constitute a Service Level Agreement (SLA).
8.2 Scheduled Maintenance
Selestial reserves the right to perform scheduled maintenance on the Platform. We will endeavor to provide at least twenty-four (24) hours' advance notice of scheduled maintenance when possible by posting notice on the Platform or sending email notification to your registered email address. Scheduled maintenance is not counted against the uptime target.
8.3 No SLA Credits or Refunds
Selestial does not provide service level agreement credits, refunds, or any other compensation for downtime or unavailability of the Platform, whether scheduled or unscheduled. Your sole remedy for Platform unavailability is to terminate your subscription in accordance with Section 11 (Termination).
8.4 Force Majeure
Selestial will not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes or shortages of transportation facilities, fuel, energy, labor, or materials, or failures or delays by third-party service providers including internet service providers, hosting providers, or telecommunications carriers.
9. THIRD-PARTY SERVICES AND INTEGRATIONS
The Platform integrates with and relies upon third-party services to provide certain functionality:
a) Stripe, Inc. - Payment processing services. Your use of Stripe is subject to Stripe's Terms of Service and Privacy Policy.
b) Google LLC - Calendar synchronization services. Your use of Google Calendar integration is subject to Google's Terms of Service and Privacy Policy.
c) Email and SMS Providers - Transactional email and SMS notifications.
You acknowledge and agree that:
• Your use of third-party services is subject to the respective third-party's terms of service and privacy policies.
• Selestial is not responsible for the availability, functionality, security, or performance of any third-party services.
• Any issues, disputes, or claims arising from third-party services must be addressed directly with the third-party provider.
• Selestial is not liable for any loss, damage, or disruption caused by failures, changes, or discontinuation of third-party services.
10. DISCLAIMER OF WARRANTIES
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SELESTIAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
b) WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
c) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE PLATFORM.
d) WARRANTIES THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.
You acknowledge and agree that:
• Your use of the Platform is at your sole risk.
• Selestial does not warrant that the Platform will meet your business needs or operate in combination with any other hardware, software, system, or data.
• Selestial is not responsible for the quality of services provided by your subcontractors or the satisfaction of your End Customers.
• Any material downloaded or otherwise obtained through the use of the Platform is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data.
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you, but the exclusions will apply to the maximum extent permitted by applicable law.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SELESTIAL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:
a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
b) LOSS OF PROFITS, REVENUE, BUSINESS, OR ANTICIPATED SAVINGS;
c) LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES;
d) DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
e) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE PLATFORM;
f) ANY OTHER MATTER RELATING TO THE PLATFORM OR THESE TERMS;
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT SELESTIAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELESTIAL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO SELESTIAL IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
SPECIFICALLY, AND WITHOUT LIMITATION, SELESTIAL SHALL NOT BE LIABLE FOR:
• Any claims, disputes, or damages arising from your relationships with subcontractors, including their performance, conduct, or actions.
• Any claims, disputes, or damages arising from your relationships with End Customers, including service quality disputes, property damage claims, or dissatisfaction with services.
• Loss or corruption of Subscriber Data, regardless of cause.
• Business interruption or loss of revenue resulting from Platform unavailability.
• Any failure to comply with applicable laws or regulations in your operation of your business.
• Any issues, failures, or changes in third-party services integrated with the Platform.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, Selestial's liability will be limited to the maximum extent permitted by law.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Selestial, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers (collectively, the "Selestial Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:
a) Your use or misuse of the Platform or violation of these Terms.
b) Your Subscriber Content, including any claims that your Subscriber Content infringes or violates any third-party intellectual property rights or privacy rights.
c) Your business operations, including the provision of cleaning services to End Customers.
d) Any claims, disputes, or legal actions brought by your End Customers, including but not limited to claims related to service quality, property damage, personal injury, or dissatisfaction with services.
e) Any claims, disputes, or legal actions brought by your subcontractors, including but not limited to claims related to employment classification, compensation, working conditions, or workplace injuries.
f) Your violation of any applicable laws, regulations, or third-party rights.
g) Your breach of any representation or warranty made in these Terms.
h) Any acts or omissions by you or any person accessing the Platform using your account credentials.
Selestial reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with Selestial in asserting any available defenses. This indemnification obligation will survive termination of these Terms and your use of the Platform.
13. TERMINATION
13.1 Termination by You
You may cancel your subscription at any time by providing written notice to Selestial at support@selestial.io at least thirty (30) days before your next Billing Date. Cancellation will take effect at the end of your then-current billing period. You will not receive a refund for any fees already paid, and you will remain responsible for all charges incurred through the end of the billing period.
13.2 Termination by Selestial
Selestial may terminate your access to the Platform, with or without cause, with thirty (30) days' prior written notice. Additionally, Selestial may immediately terminate or suspend your access to the Platform, without prior notice, if:
a) You breach any provision of these Terms, including but not limited to the Acceptable Use Policy or payment obligations.
b) Your payment fails and you do not cure the payment default within the time periods specified in Section 4.2.
c) You initiate a chargeback without first contacting Selestial support.
d) Your use of the Platform poses a security risk or may adversely impact the Platform or other Subscribers.
e) You engage in fraudulent, illegal, or abusive activity.
f) Selestial is required to do so by law or by a governmental authority.
13.3 Effects of Termination
Upon termination of your subscription for any reason:
a) Your right to access and use the Platform will immediately cease.
b) You will have thirty (30) days from the effective date of termination to export and download your Subscriber Data from the Platform.
c) After thirty (30) days, Selestial may permanently delete all Subscriber Data associated with your account.
d) You will remain liable for all fees and charges incurred through the effective date of termination.
e) All provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity obligations, and limitations of liability.
Termination of your subscription does not relieve you of any obligations to pay fees or charges accrued prior to termination and does not entitle you to any refund.
14. DISPUTE RESOLUTION AND ARBITRATION
14.1 Informal Dispute Resolution
Before initiating arbitration or litigation, you agree to first contact Selestial at legal@selestial.io to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (collectively, "Disputes") informally. The parties agree to negotiate in good faith for at least thirty (30) days before pursuing formal dispute resolution.
14.2 Binding Arbitration
If the parties cannot resolve a Dispute through informal negotiations, any remaining Dispute shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect, except as modified by this Section.
The arbitration will be conducted by a single neutral arbitrator. The arbitration shall take place in the State of Delaware, or at such other location as the parties may mutually agree. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
14.3 Class Action Waiver
YOU AND SELESTIAL AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
14.4 Small Claims Court Exception
Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies for small claims court jurisdiction.
14.5 Attorneys' Fees
In any arbitration or litigation arising from these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.
15. MODIFICATIONS TO TERMS
Selestial reserves the right to modify these Terms at any time. We will provide notice of material changes by:
a) Posting the updated Terms on the Platform with a new effective date, AND
b) Sending an email notification to the email address associated with your account.
Material changes will take effect thirty (30) days after notice is provided. Your continued use of the Platform after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you may terminate your subscription as provided in Section 13.1, but you will not be entitled to any refund of fees already paid.
Non-material changes, such as clarifications, formatting improvements, or corrections of typographical errors, may be made without prior notice and will be effective immediately upon posting.
16. GENERAL PROVISIONS
16.1 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Subject to the arbitration provisions in Section 14, any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and the parties hereby consent to personal jurisdiction and venue therein.
16.2 Entire Agreement
These Terms, together with any other documents expressly incorporated by reference, constitute the entire agreement between you and Selestial regarding the Platform and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the subject matter hereof.
16.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If such modification is not possible, the provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.
16.4 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and Selestial's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
16.5 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without Selestial's prior written consent. Any attempted assignment in violation of this provision shall be void. Selestial may freely assign these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
16.6 No Third-Party Beneficiaries
These Terms are for the sole benefit of the parties hereto and their permitted successors and assigns, and nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.
16.7 Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) to the extent such failure or delay is caused by circumstances beyond such party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
16.8 Notices
Selestial may provide notices to you via email to the email address associated with your account, by posting notice on the Platform, or by other reasonable means. You are responsible for ensuring that your contact information is current and accurate. Notices to Selestial should be sent to:
Support: support@selestial.io Legal: legal@selestial.io
16.9 Interpretation
The headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms. The words "include," "includes," and "including" shall be deemed to be followed by the phrase "without limitation." The use of the singular shall include the plural and vice versa.
16.10 Relationship of Parties
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. Neither party has the authority to bind the other or to incur any obligation on the other's behalf.
16.11 Export Control
You may not use or export the Platform except as authorized by United States law and the laws of the jurisdiction in which the Platform was obtained. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
17. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact us at:
General Support: support@selestial.io
Legal Inquiries: legal@selestial.io
Website: selestial.io
18. ACKNOWLEDGMENT AND ACCEPTANCE
BY CLICKING "I ACCEPT", CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS ON BEHALF OF YOURSELF AND, IF APPLICABLE, YOUR BUSINESS ENTITY.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING KEY PROVISIONS:
• The chargeback policy set forth in Section 4.4, including the requirement to contact Selestial before initiating any chargeback and the $50.00 administrative fee.
• The automatic subscription renewal provisions in Section 3.3.
• The no-refund policy for subscription fees set forth in Section 4.3.
• The disclaimer of warranties in Section 10.
• The limitation of liability provisions in Section 11.
• The indemnification obligations in Section 12.
• The binding arbitration and class action waiver provisions in Section 14.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
Last Updated: 12/3/2025
Version: 1.0
Terms Of Service
Selestial Platform
Effective Date: 12/3/2025
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Subscriber", "you", "your", "Customer") and Selestial ("Selestial", "we", "us", "our", "Company"), governing your access to and use of the Selestial platform located at selestial.io and all associated subdomains including book.selestial.io and sub.selestial.io (collectively, the "Platform" or "Service").
BY CLICKING "I ACCEPT", CREATING AN ACCOUNT, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
1. SERVICE DESCRIPTION AND PLATFORM ARCHITECTURE
Selestial provides a business-to-business (B2B) software-as-a-service (SaaS) platform designed specifically for cleaning companies.
The Platform enables Subscribers to:
• Manage online booking systems with customizable services and pricing
• Dispatch and coordinate independent contractor subcontractors
• Track job completion with timestamped photo documentation
• Process payments through integrated Stripe connectivity
• Synchronize scheduling with Google Calendar integration
1.1 User Types and Access
The Platform serves three distinct user categories:
a) Cleaning Company Subscribers - Business owners or authorized representatives who subscribe to Selestial at the monthly subscription rate. Subscribers are the primary customers and are responsible for all activity under their account.
b) Subcontractors - Independent contractors managed by Subscribers who access the Platform via secure portal at sub.selestial.io. Subcontractors are not customers of Selestial and their relationship with Selestial is governed solely through the Subscriber's account.
c) End Customers - Consumers who book cleaning services through Subscriber booking pages at book.selestial.io. End Customers are customers of the Subscriber, not of Selestial.
1.2 Multi-Tenant Architecture
The Platform utilizes a multi-tenant architecture where each Subscriber's data is logically isolated. While data isolation measures are implemented, you acknowledge that the Platform operates on shared infrastructure and you assume all risks associated with a multi-tenant environment.
2. ACCOUNT REGISTRATION AND ELIGIBILITY
To use the Platform, you must register for an account. By creating an account, you represent and warrant that:
a) You are at least 18 years of age and have the legal capacity to enter into this Agreement.
b) You are registering on behalf of a legitimate business entity that operates a cleaning services company.
c) All information you provide during registration is accurate, current, and complete.
d) You will maintain the accuracy of such information and promptly update any changes.
e) You have the authority to bind the business entity you represent to these Terms.
f) Your use of the Platform will comply with all applicable federal, state, and local laws and regulations.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify Selestial of any unauthorized use of your account or any other breach of security. Selestial will not be liable for any loss or damage arising from your failure to comply with this security obligation.
3. SUBSCRIPTION TERMS AND FREE TRIAL
3.1 Free Trial Period
Selestial offers a 7-day free trial period ("Trial Period") for new Subscribers. The Trial Period begins when you create your account and provide valid payment information. During the Trial Period, you will have full access to the Platform at no charge.
IMPORTANT NOTICE: Your Trial Period will automatically convert to a paid subscription at the end of the 7-day period unless you cancel your account before the Trial Period expires. You will be charged the full monthly subscription fee upon conversion to a paid subscription.
Trial Period restrictions:
• Each business entity is entitled to only ONE Trial Period, regardless of the number of accounts created. • Creating multiple accounts to abuse the Trial Period constitutes a material breach of these Terms and may result in immediate termination and pursuit of legal remedies. • Selestial reserves the right to verify business legitimacy and deny Trial Period access to suspected fraudulent registrations.
3.2 Subscription Fees
Following the Trial Period, the Platform is provided on a subscription basis at a monthly fee of $149.00 ("Subscription Fee"). The Subscription Fee is billed monthly in advance and is non-refundable except as expressly provided in these Terms.
3.3 Automatic Renewal
Your subscription will automatically renew each month on the anniversary of your subscription start date ("Billing Date") unless you cancel your subscription prior to the Billing Date. By subscribing to the Platform, you authorize Selestial to charge your designated payment method the applicable Subscription Fee on each Billing Date.
3.4 Price Changes
Selestial reserves the right to modify the Subscription Fee at any time. We will provide you with at least thirty (30) days' advance notice of any price increase by posting the new pricing on the Platform or sending notice to the email address associated with your account. The updated pricing will take effect on your next Billing Date following the notice period. Your continued use of the Platform after the price increase takes effect constitutes your acceptance of the new Subscription Fee. If you do not agree to the price increase, you may cancel your subscription as provided in Section 11 (Termination).
4. BILLING AND PAYMENT TERMS
4.1 Payment Authorization
By providing payment information to Selestial, you authorize us to charge your designated payment method (credit card, debit card, or other approved payment method) for all applicable fees, including the Subscription Fee, any applicable taxes, and any other charges you may incur in connection with your use of the Platform. All payments are processed through Stripe, Inc., a third-party payment processor. Your payment information is subject to Stripe's Privacy Policy and Terms of Service.
4.2 Payment Failures
In the event that a payment fails or is declined:
a) Selestial will make three (3) retry attempts over a seven (7) day period to process the payment.
b) If all retry attempts fail, your account will be immediately suspended and you will lose access to the Platform.
c) If payment is not received within fourteen (14) days of the initial payment failure, your account will be terminated and all data may be permanently deleted.
d) You remain liable for all outstanding balances and fees incurred prior to termination.
Outstanding balances may be sent to a third-party collections agency. You agree to pay all reasonable costs and expenses, including attorneys' fees and collection agency fees, incurred by Selestial in collecting any unpaid amounts.
4.3 No Refunds
ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. Selestial does not provide refunds or credits for partial months of service, account upgrades or downgrades, or for periods when your account was inactive or you did not use the Platform. If you cancel your subscription, you will continue to have access to the Platform through the end of your then-current billing period, but no refund will be issued for that period.
4.4 CHARGEBACK POLICY - CRITICAL PROVISION
THIS SECTION IS A MATERIAL TERM OF THIS AGREEMENT. BY SUBSCRIBING TO THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING CHARGEBACK POLICY:
a) Prior Contact Requirement: Before initiating any chargeback, payment dispute, or reversal request with your payment card issuer or financial institution, you MUST first contact Selestial support at support@selestial.io to attempt to resolve any billing dispute. Filing a chargeback without first contacting Selestial constitutes a material breach of this Agreement.
b) Immediate Account Suspension: If a chargeback is filed against any charge related to your Selestial subscription, your account will be immediately and automatically suspended without notice. All access to the Platform, including access to your data, will be revoked immediately.
c) Chargeback Fees: If a chargeback is filed, regardless of the outcome, you agree that you owe and will immediately pay to Selestial: (i) the full amount of the disputed charge, PLUS (ii) a $50.00 administrative processing fee to cover the costs associated with responding to and managing the chargeback. This fee applies even if the chargeback is later resolved in Selestial's favor.
d) Waiver of Dispute Rights: By agreeing to these Terms, you expressly waive any right to dispute the $50.00 administrative fee and acknowledge that this fee constitutes liquidated damages representing a reasonable estimate of the costs and harm caused by a chargeback, which are difficult to precisely calculate.
e) Collection Rights: Selestial reserves the right to pursue collection of all amounts owed, including the disputed charge, the administrative fee, and any additional collection costs, through any lawful means including but not limited to engagement of third-party collection agencies and legal action.
f) Fraudulent Chargebacks: If Selestial determines, in its sole discretion, that a chargeback was filed fraudulently or in bad faith, Selestial may: (i) permanently terminate your account, (ii) pursue legal action against you for fraud and breach of contract, (iii) report the incident to credit bureaus and relevant authorities, and (iv) seek damages including but not limited to actual damages, consequential damages, and attorneys' fees.
g) Integration with Agreement: This chargeback policy is an integral part of your subscription agreement. Your agreement to these chargeback terms is a condition precedent to your use of the Platform. Continued use of the Platform after any chargeback constitutes reaffirmation of these terms.
IMPORTANT: A chargeback should only be used for unauthorized or fraudulent charges. If you have a billing question or dispute, our support team at support@selestial.io is available to assist you and resolve the issue promptly. Most billing disputes can be resolved quickly through direct communication.
4.5 Taxes
All fees are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. You are responsible for all such taxes, levies, and duties, except for taxes based on Selestial's net income. If Selestial is required to collect or pay such taxes, the taxes will be invoiced to you and you agree to pay such taxes.
5. ACCEPTABLE USE POLICY
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:
a) Use the Platform in any manner that violates any applicable federal, state, local, or international law or regulation.
b) Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Platform, or which may harm Selestial or users of the Platform.
c) Transmit or facilitate the transmission of any advertising, promotional materials, spam, junk mail, chain letters, or any other form of unauthorized solicitation.
d) Impersonate or attempt to impersonate Selestial, a Selestial employee, another user, or any other person or entity.
e) Engage in any automated use of the system, such as using scripts, bots, or scrapers to access the Platform.
f) Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.
g) Attempt to bypass any measures implemented to prevent or restrict access to the Platform or any portion thereof.
h) Copy, modify, create derivative works of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code or underlying algorithms of the Platform.
i) Use the Platform to transmit any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature.
j) Share, transfer, or otherwise provide your account credentials to any third party or allow any third party to access your account.
k) Create multiple accounts for the purpose of abusing the Trial Period or circumventing any restrictions or limitations.
l) Use the Platform to store or transmit any content that infringes upon any person's intellectual property rights or violates any person's right of privacy or publicity.
Violation of this Acceptable Use Policy may result in immediate termination of your account and may subject you to civil and criminal liability.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Selestial's Intellectual Property
The Platform, including all software, technology, designs, graphics, user interfaces, trademarks, logos, and all other content provided by Selestial (collectively, "Selestial IP"), is owned by or licensed to Selestial and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, Selestial grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes in operating your cleaning company. This license does not grant you any ownership rights in the Selestial IP.
6.2 Subscriber Content
You retain all ownership rights in and to any content, data, materials, photographs, or information that you upload, submit, or otherwise make available through the Platform ("Subscriber Content"). This includes but is not limited to job completion photos, customer information, pricing data, and business information.
By uploading Subscriber Content to the Platform, you grant Selestial a worldwide, royalty-free, non-exclusive license to use, reproduce, process, store, transmit, and display such Subscriber Content solely to the extent necessary to provide the Platform and related services to you. This license terminates when you delete the Subscriber Content or terminate your account, except to the extent the content has been shared with or is otherwise stored for other Subscribers.
You represent and warrant that: (a) you own or have the necessary rights to all Subscriber Content, (b) the Subscriber Content does not violate any third-party rights, and (c) you have obtained all necessary consents and permissions to upload and use the Subscriber Content on the Platform.
6.3 Restrictions
You may not: (a) remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Platform; (b) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Platform except as expressly permitted by these Terms; or (c) decompile, reverse engineer, or disassemble the Platform or attempt to access the source code except as expressly permitted by law.
7. DATA OWNERSHIP, PRIVACY, AND SECURITY
7.1 Data Ownership
You retain all ownership rights to your business data, including customer information, job records, and photographs uploaded through the Platform ("Subscriber Data"). Selestial does not claim any ownership over Subscriber Data.
7.2 Data Processor Relationship
With respect to End Customer personal data processed through the Platform, Selestial acts as a data processor (or service provider) on your behalf. You are the data controller (or business) responsible for ensuring that your collection, use, and processing of End Customer data complies with all applicable data protection and privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy regulations.
You are solely responsible for: (a) providing appropriate privacy notices to your End Customers, (b) obtaining all necessary consents for data collection and processing, (c) responding to End Customer data subject requests, and (d) ensuring your use of the Platform complies with all applicable privacy laws.
7.3 Data Use by Selestial
Selestial will process Subscriber Data only for the purpose of providing the Platform and related services to you, and will not use Subscriber Data for any other purpose without your express consent. However, Selestial reserves the right to:
a) Aggregate and anonymize data across all Subscribers for purposes of improving the Platform, conducting analytics, generating industry insights, and developing new features.
b) Use aggregated, anonymized data for marketing, research, and other business purposes, provided such data cannot be used to identify you or any individual.
Selestial will never sell, rent, or share identifiable customer data with third parties for their marketing purposes.
7.4 Data Retention and Deletion
Selestial will retain Subscriber Data for as long as your account remains active. Upon termination of your account:
a) You will have thirty (30) days to export your Subscriber Data from the Platform.
b) After thirty (30) days, Selestial may permanently delete all Subscriber Data from its systems.
c) Selestial may retain certain data as required by law or for legitimate business purposes such as fraud prevention and system backup recovery.
7.5 Data Security
Selestial implements commercially reasonable technical and organizational measures designed to protect Subscriber Data from unauthorized access, use, alteration, or disclosure. However, no system is completely secure, and Selestial cannot guarantee the absolute security of your data. You acknowledge and agree that you provide Subscriber Data at your own risk.
8. SERVICE LEVEL AND AVAILABILITY
8.1 Uptime Target
Selestial targets 99.5% uptime for the Platform on a monthly basis, calculated as a percentage of total minutes in a calendar month minus scheduled and unscheduled downtime. This uptime target is a goal, not a guarantee, and does not constitute a Service Level Agreement (SLA).
8.2 Scheduled Maintenance
Selestial reserves the right to perform scheduled maintenance on the Platform. We will endeavor to provide at least twenty-four (24) hours' advance notice of scheduled maintenance when possible by posting notice on the Platform or sending email notification to your registered email address. Scheduled maintenance is not counted against the uptime target.
8.3 No SLA Credits or Refunds
Selestial does not provide service level agreement credits, refunds, or any other compensation for downtime or unavailability of the Platform, whether scheduled or unscheduled. Your sole remedy for Platform unavailability is to terminate your subscription in accordance with Section 11 (Termination).
8.4 Force Majeure
Selestial will not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes or shortages of transportation facilities, fuel, energy, labor, or materials, or failures or delays by third-party service providers including internet service providers, hosting providers, or telecommunications carriers.
9. THIRD-PARTY SERVICES AND INTEGRATIONS
The Platform integrates with and relies upon third-party services to provide certain functionality:
a) Stripe, Inc. - Payment processing services. Your use of Stripe is subject to Stripe's Terms of Service and Privacy Policy.
b) Google LLC - Calendar synchronization services. Your use of Google Calendar integration is subject to Google's Terms of Service and Privacy Policy.
c) Email and SMS Providers - Transactional email and SMS notifications.
You acknowledge and agree that:
• Your use of third-party services is subject to the respective third-party's terms of service and privacy policies.
• Selestial is not responsible for the availability, functionality, security, or performance of any third-party services.
• Any issues, disputes, or claims arising from third-party services must be addressed directly with the third-party provider.
• Selestial is not liable for any loss, damage, or disruption caused by failures, changes, or discontinuation of third-party services.
10. DISCLAIMER OF WARRANTIES
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SELESTIAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
b) WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
c) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE PLATFORM.
d) WARRANTIES THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.
You acknowledge and agree that:
• Your use of the Platform is at your sole risk.
• Selestial does not warrant that the Platform will meet your business needs or operate in combination with any other hardware, software, system, or data.
• Selestial is not responsible for the quality of services provided by your subcontractors or the satisfaction of your End Customers.
• Any material downloaded or otherwise obtained through the use of the Platform is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data.
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you, but the exclusions will apply to the maximum extent permitted by applicable law.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SELESTIAL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:
a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
b) LOSS OF PROFITS, REVENUE, BUSINESS, OR ANTICIPATED SAVINGS;
c) LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES;
d) DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
e) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE PLATFORM;
f) ANY OTHER MATTER RELATING TO THE PLATFORM OR THESE TERMS;
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT SELESTIAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELESTIAL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO SELESTIAL IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
SPECIFICALLY, AND WITHOUT LIMITATION, SELESTIAL SHALL NOT BE LIABLE FOR:
• Any claims, disputes, or damages arising from your relationships with subcontractors, including their performance, conduct, or actions.
• Any claims, disputes, or damages arising from your relationships with End Customers, including service quality disputes, property damage claims, or dissatisfaction with services.
• Loss or corruption of Subscriber Data, regardless of cause.
• Business interruption or loss of revenue resulting from Platform unavailability.
• Any failure to comply with applicable laws or regulations in your operation of your business.
• Any issues, failures, or changes in third-party services integrated with the Platform.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, Selestial's liability will be limited to the maximum extent permitted by law.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Selestial, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers (collectively, the "Selestial Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:
a) Your use or misuse of the Platform or violation of these Terms.
b) Your Subscriber Content, including any claims that your Subscriber Content infringes or violates any third-party intellectual property rights or privacy rights.
c) Your business operations, including the provision of cleaning services to End Customers.
d) Any claims, disputes, or legal actions brought by your End Customers, including but not limited to claims related to service quality, property damage, personal injury, or dissatisfaction with services.
e) Any claims, disputes, or legal actions brought by your subcontractors, including but not limited to claims related to employment classification, compensation, working conditions, or workplace injuries.
f) Your violation of any applicable laws, regulations, or third-party rights.
g) Your breach of any representation or warranty made in these Terms.
h) Any acts or omissions by you or any person accessing the Platform using your account credentials.
Selestial reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with Selestial in asserting any available defenses. This indemnification obligation will survive termination of these Terms and your use of the Platform.
13. TERMINATION
13.1 Termination by You
You may cancel your subscription at any time by providing written notice to Selestial at support@selestial.io at least thirty (30) days before your next Billing Date. Cancellation will take effect at the end of your then-current billing period. You will not receive a refund for any fees already paid, and you will remain responsible for all charges incurred through the end of the billing period.
13.2 Termination by Selestial
Selestial may terminate your access to the Platform, with or without cause, with thirty (30) days' prior written notice. Additionally, Selestial may immediately terminate or suspend your access to the Platform, without prior notice, if:
a) You breach any provision of these Terms, including but not limited to the Acceptable Use Policy or payment obligations.
b) Your payment fails and you do not cure the payment default within the time periods specified in Section 4.2.
c) You initiate a chargeback without first contacting Selestial support.
d) Your use of the Platform poses a security risk or may adversely impact the Platform or other Subscribers.
e) You engage in fraudulent, illegal, or abusive activity.
f) Selestial is required to do so by law or by a governmental authority.
13.3 Effects of Termination
Upon termination of your subscription for any reason:
a) Your right to access and use the Platform will immediately cease.
b) You will have thirty (30) days from the effective date of termination to export and download your Subscriber Data from the Platform.
c) After thirty (30) days, Selestial may permanently delete all Subscriber Data associated with your account.
d) You will remain liable for all fees and charges incurred through the effective date of termination.
e) All provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity obligations, and limitations of liability.
Termination of your subscription does not relieve you of any obligations to pay fees or charges accrued prior to termination and does not entitle you to any refund.
14. DISPUTE RESOLUTION AND ARBITRATION
14.1 Informal Dispute Resolution
Before initiating arbitration or litigation, you agree to first contact Selestial at legal@selestial.io to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (collectively, "Disputes") informally. The parties agree to negotiate in good faith for at least thirty (30) days before pursuing formal dispute resolution.
14.2 Binding Arbitration
If the parties cannot resolve a Dispute through informal negotiations, any remaining Dispute shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect, except as modified by this Section.
The arbitration will be conducted by a single neutral arbitrator. The arbitration shall take place in the State of Delaware, or at such other location as the parties may mutually agree. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
14.3 Class Action Waiver
YOU AND SELESTIAL AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
14.4 Small Claims Court Exception
Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies for small claims court jurisdiction.
14.5 Attorneys' Fees
In any arbitration or litigation arising from these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.
15. MODIFICATIONS TO TERMS
Selestial reserves the right to modify these Terms at any time. We will provide notice of material changes by:
a) Posting the updated Terms on the Platform with a new effective date, AND
b) Sending an email notification to the email address associated with your account.
Material changes will take effect thirty (30) days after notice is provided. Your continued use of the Platform after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you may terminate your subscription as provided in Section 13.1, but you will not be entitled to any refund of fees already paid.
Non-material changes, such as clarifications, formatting improvements, or corrections of typographical errors, may be made without prior notice and will be effective immediately upon posting.
16. GENERAL PROVISIONS
16.1 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Subject to the arbitration provisions in Section 14, any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and the parties hereby consent to personal jurisdiction and venue therein.
16.2 Entire Agreement
These Terms, together with any other documents expressly incorporated by reference, constitute the entire agreement between you and Selestial regarding the Platform and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the subject matter hereof.
16.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If such modification is not possible, the provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.
16.4 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and Selestial's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
16.5 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without Selestial's prior written consent. Any attempted assignment in violation of this provision shall be void. Selestial may freely assign these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
16.6 No Third-Party Beneficiaries
These Terms are for the sole benefit of the parties hereto and their permitted successors and assigns, and nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.
16.7 Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) to the extent such failure or delay is caused by circumstances beyond such party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
16.8 Notices
Selestial may provide notices to you via email to the email address associated with your account, by posting notice on the Platform, or by other reasonable means. You are responsible for ensuring that your contact information is current and accurate. Notices to Selestial should be sent to:
Support: support@selestial.io Legal: legal@selestial.io
16.9 Interpretation
The headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms. The words "include," "includes," and "including" shall be deemed to be followed by the phrase "without limitation." The use of the singular shall include the plural and vice versa.
16.10 Relationship of Parties
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. Neither party has the authority to bind the other or to incur any obligation on the other's behalf.
16.11 Export Control
You may not use or export the Platform except as authorized by United States law and the laws of the jurisdiction in which the Platform was obtained. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
17. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact us at:
General Support: support@selestial.io
Legal Inquiries: legal@selestial.io
Website: selestial.io
18. ACKNOWLEDGMENT AND ACCEPTANCE
BY CLICKING "I ACCEPT", CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS ON BEHALF OF YOURSELF AND, IF APPLICABLE, YOUR BUSINESS ENTITY.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING KEY PROVISIONS:
• The chargeback policy set forth in Section 4.4, including the requirement to contact Selestial before initiating any chargeback and the $50.00 administrative fee.
• The automatic subscription renewal provisions in Section 3.3.
• The no-refund policy for subscription fees set forth in Section 4.3.
• The disclaimer of warranties in Section 10.
• The limitation of liability provisions in Section 11.
• The indemnification obligations in Section 12.
• The binding arbitration and class action waiver provisions in Section 14.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
Last Updated: 12/3/2025
Version: 1.0
Terms Of Service
Selestial Platform
Effective Date: 12/3/2025
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Subscriber", "you", "your", "Customer") and Selestial ("Selestial", "we", "us", "our", "Company"), governing your access to and use of the Selestial platform located at selestial.io and all associated subdomains including book.selestial.io and sub.selestial.io (collectively, the "Platform" or "Service").
BY CLICKING "I ACCEPT", CREATING AN ACCOUNT, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
1. SERVICE DESCRIPTION AND PLATFORM ARCHITECTURE
Selestial provides a business-to-business (B2B) software-as-a-service (SaaS) platform designed specifically for cleaning companies. The Platform enables Subscribers to:
• Manage online booking systems with customizable services and pricing • Dispatch and coordinate independent contractor subcontractors • Track job completion with timestamped photo documentation and GPS verification • Process payments through integrated Stripe connectivity • Synchronize scheduling with Google Calendar integration
1.1 User Types and Access
The Platform serves three distinct user categories:
a) Cleaning Company Subscribers - Business owners or authorized representatives who subscribe to Selestial at the monthly subscription rate. Subscribers are the primary customers and are responsible for all activity under their account.
b) Subcontractors - Independent contractors managed by Subscribers who access the Platform via secure portal at sub.selestial.io. Subcontractors are not customers of Selestial and their relationship with Selestial is governed solely through the Subscriber's account.
c) End Customers - Consumers who book cleaning services through Subscriber booking pages at book.selestial.io. End Customers are customers of the Subscriber, not of Selestial.
1.2 Multi-Tenant Architecture
The Platform utilizes a multi-tenant architecture where each Subscriber's data is logically isolated. While data isolation measures are implemented, you acknowledge that the Platform operates on shared infrastructure and you assume all risks associated with a multi-tenant environment.
2. ACCOUNT REGISTRATION AND ELIGIBILITY
To use the Platform, you must register for an account. By creating an account, you represent and warrant that:
a) You are at least 18 years of age and have the legal capacity to enter into this Agreement.
b) You are registering on behalf of a legitimate business entity that operates a cleaning services company.
c) All information you provide during registration is accurate, current, and complete.
d) You will maintain the accuracy of such information and promptly update any changes.
e) You have the authority to bind the business entity you represent to these Terms.
f) Your use of the Platform will comply with all applicable federal, state, and local laws and regulations.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify Selestial of any unauthorized use of your account or any other breach of security. Selestial will not be liable for any loss or damage arising from your failure to comply with this security obligation.
3. SUBSCRIPTION TERMS AND FREE TRIAL
3.1 Free Trial Period
Selestial offers a 7-day free trial period ("Trial Period") for new Subscribers. The Trial Period begins when you create your account and provide valid payment information. During the Trial Period, you will have full access to the Platform at no charge.
IMPORTANT NOTICE: Your Trial Period will automatically convert to a paid subscription at the end of the 7-day period unless you cancel your account before the Trial Period expires. You will be charged the full monthly subscription fee upon conversion to a paid subscription.
Trial Period restrictions:
• Each business entity is entitled to only ONE Trial Period, regardless of the number of accounts created. • Creating multiple accounts to abuse the Trial Period constitutes a material breach of these Terms and may result in immediate termination and pursuit of legal remedies. • Selestial reserves the right to verify business legitimacy and deny Trial Period access to suspected fraudulent registrations.
3.2 Subscription Fees
Following the Trial Period, the Platform is provided on a subscription basis at a monthly fee of $149.00 ("Subscription Fee"). The Subscription Fee is billed monthly in advance and is non-refundable except as expressly provided in these Terms.
3.3 Automatic Renewal
Your subscription will automatically renew each month on the anniversary of your subscription start date ("Billing Date") unless you cancel your subscription prior to the Billing Date. By subscribing to the Platform, you authorize Selestial to charge your designated payment method the applicable Subscription Fee on each Billing Date.
3.4 Price Changes
Selestial reserves the right to modify the Subscription Fee at any time. We will provide you with at least thirty (30) days' advance notice of any price increase by posting the new pricing on the Platform or sending notice to the email address associated with your account. The updated pricing will take effect on your next Billing Date following the notice period. Your continued use of the Platform after the price increase takes effect constitutes your acceptance of the new Subscription Fee. If you do not agree to the price increase, you may cancel your subscription as provided in Section 11 (Termination).
4. BILLING AND PAYMENT TERMS
4.1 Payment Authorization
By providing payment information to Selestial, you authorize us to charge your designated payment method (credit card, debit card, or other approved payment method) for all applicable fees, including the Subscription Fee, any applicable taxes, and any other charges you may incur in connection with your use of the Platform. All payments are processed through Stripe, Inc., a third-party payment processor. Your payment information is subject to Stripe's Privacy Policy and Terms of Service.
4.2 Payment Failures
In the event that a payment fails or is declined:
a) Selestial will make three (3) retry attempts over a seven (7) day period to process the payment.
b) If all retry attempts fail, your account will be immediately suspended and you will lose access to the Platform.
c) If payment is not received within fourteen (14) days of the initial payment failure, your account will be terminated and all data may be permanently deleted.
d) You remain liable for all outstanding balances and fees incurred prior to termination.
Outstanding balances may be sent to a third-party collections agency. You agree to pay all reasonable costs and expenses, including attorneys' fees and collection agency fees, incurred by Selestial in collecting any unpaid amounts.
4.3 No Refunds
ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. Selestial does not provide refunds or credits for partial months of service, account upgrades or downgrades, or for periods when your account was inactive or you did not use the Platform. If you cancel your subscription, you will continue to have access to the Platform through the end of your then-current billing period, but no refund will be issued for that period.
4.4 CHARGEBACK POLICY - CRITICAL PROVISION
THIS SECTION IS A MATERIAL TERM OF THIS AGREEMENT. BY SUBSCRIBING TO THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING CHARGEBACK POLICY:
a) Prior Contact Requirement: Before initiating any chargeback, payment dispute, or reversal request with your payment card issuer or financial institution, you MUST first contact Selestial support at support@selestial.io to attempt to resolve any billing dispute. Filing a chargeback without first contacting Selestial constitutes a material breach of this Agreement.
b) Immediate Account Suspension: If a chargeback is filed against any charge related to your Selestial subscription, your account will be immediately and automatically suspended without notice. All access to the Platform, including access to your data, will be revoked immediately.
c) Chargeback Fees: If a chargeback is filed, regardless of the outcome, you agree that you owe and will immediately pay to Selestial: (i) the full amount of the disputed charge, PLUS (ii) a $50.00 administrative processing fee to cover the costs associated with responding to and managing the chargeback. This fee applies even if the chargeback is later resolved in Selestial's favor.
d) Waiver of Dispute Rights: By agreeing to these Terms, you expressly waive any right to dispute the $50.00 administrative fee and acknowledge that this fee constitutes liquidated damages representing a reasonable estimate of the costs and harm caused by a chargeback, which are difficult to precisely calculate.
e) Collection Rights: Selestial reserves the right to pursue collection of all amounts owed, including the disputed charge, the administrative fee, and any additional collection costs, through any lawful means including but not limited to engagement of third-party collection agencies and legal action.
f) Fraudulent Chargebacks: If Selestial determines, in its sole discretion, that a chargeback was filed fraudulently or in bad faith, Selestial may: (i) permanently terminate your account, (ii) pursue legal action against you for fraud and breach of contract, (iii) report the incident to credit bureaus and relevant authorities, and (iv) seek damages including but not limited to actual damages, consequential damages, and attorneys' fees.
g) Integration with Agreement: This chargeback policy is an integral part of your subscription agreement. Your agreement to these chargeback terms is a condition precedent to your use of the Platform. Continued use of the Platform after any chargeback constitutes reaffirmation of these terms.
IMPORTANT: A chargeback should only be used for unauthorized or fraudulent charges. If you have a billing question or dispute, our support team at support@selestial.io is available to assist you and resolve the issue promptly. Most billing disputes can be resolved quickly through direct communication.
4.5 Taxes
All fees are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. You are responsible for all such taxes, levies, and duties, except for taxes based on Selestial's net income. If Selestial is required to collect or pay such taxes, the taxes will be invoiced to you and you agree to pay such taxes.
5. ACCEPTABLE USE POLICY
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:
a) Use the Platform in any manner that violates any applicable federal, state, local, or international law or regulation.
b) Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Platform, or which may harm Selestial or users of the Platform.
c) Transmit or facilitate the transmission of any advertising, promotional materials, spam, junk mail, chain letters, or any other form of unauthorized solicitation.
d) Impersonate or attempt to impersonate Selestial, a Selestial employee, another user, or any other person or entity.
e) Engage in any automated use of the system, such as using scripts, bots, or scrapers to access the Platform.
f) Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.
g) Attempt to bypass any measures implemented to prevent or restrict access to the Platform or any portion thereof.
h) Copy, modify, create derivative works of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code or underlying algorithms of the Platform.
i) Use the Platform to transmit any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature.
j) Share, transfer, or otherwise provide your account credentials to any third party or allow any third party to access your account.
k) Create multiple accounts for the purpose of abusing the Trial Period or circumventing any restrictions or limitations.
l) Use the Platform to store or transmit any content that infringes upon any person's intellectual property rights or violates any person's right of privacy or publicity.
Violation of this Acceptable Use Policy may result in immediate termination of your account and may subject you to civil and criminal liability.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Selestial's Intellectual Property
The Platform, including all software, technology, designs, graphics, user interfaces, trademarks, logos, and all other content provided by Selestial (collectively, "Selestial IP"), is owned by or licensed to Selestial and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, Selestial grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes in operating your cleaning company. This license does not grant you any ownership rights in the Selestial IP.
6.2 Subscriber Content
You retain all ownership rights in and to any content, data, materials, photographs, or information that you upload, submit, or otherwise make available through the Platform ("Subscriber Content"). This includes but is not limited to job completion photos, customer information, pricing data, and business information.
By uploading Subscriber Content to the Platform, you grant Selestial a worldwide, royalty-free, non-exclusive license to use, reproduce, process, store, transmit, and display such Subscriber Content solely to the extent necessary to provide the Platform and related services to you. This license terminates when you delete the Subscriber Content or terminate your account, except to the extent the content has been shared with or is otherwise stored for other Subscribers.
You represent and warrant that: (a) you own or have the necessary rights to all Subscriber Content, (b) the Subscriber Content does not violate any third-party rights, and (c) you have obtained all necessary consents and permissions to upload and use the Subscriber Content on the Platform.
6.3 Restrictions
You may not: (a) remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Platform; (b) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Platform except as expressly permitted by these Terms; or (c) decompile, reverse engineer, or disassemble the Platform or attempt to access the source code except as expressly permitted by law.
7. DATA OWNERSHIP, PRIVACY, AND SECURITY
7.1 Data Ownership
You retain all ownership rights to your business data, including customer information, job records, and photographs uploaded through the Platform ("Subscriber Data"). Selestial does not claim any ownership over Subscriber Data.
7.2 Data Processor Relationship
With respect to End Customer personal data processed through the Platform, Selestial acts as a data processor (or service provider) on your behalf. You are the data controller (or business) responsible for ensuring that your collection, use, and processing of End Customer data complies with all applicable data protection and privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy regulations.
You are solely responsible for: (a) providing appropriate privacy notices to your End Customers, (b) obtaining all necessary consents for data collection and processing, (c) responding to End Customer data subject requests, and (d) ensuring your use of the Platform complies with all applicable privacy laws.
7.3 Data Use by Selestial
Selestial will process Subscriber Data only for the purpose of providing the Platform and related services to you, and will not use Subscriber Data for any other purpose without your express consent. However, Selestial reserves the right to:
a) Aggregate and anonymize data across all Subscribers for purposes of improving the Platform, conducting analytics, generating industry insights, and developing new features.
b) Use aggregated, anonymized data for marketing, research, and other business purposes, provided such data cannot be used to identify you or any individual.
Selestial will never sell, rent, or share identifiable customer data with third parties for their marketing purposes.
7.4 Data Retention and Deletion
Selestial will retain Subscriber Data for as long as your account remains active. Upon termination of your account:
a) You will have thirty (30) days to export your Subscriber Data from the Platform.
b) After thirty (30) days, Selestial may permanently delete all Subscriber Data from its systems.
c) Selestial may retain certain data as required by law or for legitimate business purposes such as fraud prevention and system backup recovery.
7.5 Data Security
Selestial implements commercially reasonable technical and organizational measures designed to protect Subscriber Data from unauthorized access, use, alteration, or disclosure. However, no system is completely secure, and Selestial cannot guarantee the absolute security of your data. You acknowledge and agree that you provide Subscriber Data at your own risk.
8. SERVICE LEVEL AND AVAILABILITY
8.1 Uptime Target
Selestial targets 99.5% uptime for the Platform on a monthly basis, calculated as a percentage of total minutes in a calendar month minus scheduled and unscheduled downtime. This uptime target is a goal, not a guarantee, and does not constitute a Service Level Agreement (SLA).
8.2 Scheduled Maintenance
Selestial reserves the right to perform scheduled maintenance on the Platform. We will endeavor to provide at least twenty-four (24) hours' advance notice of scheduled maintenance when possible by posting notice on the Platform or sending email notification to your registered email address. Scheduled maintenance is not counted against the uptime target.
8.3 No SLA Credits or Refunds
Selestial does not provide service level agreement credits, refunds, or any other compensation for downtime or unavailability of the Platform, whether scheduled or unscheduled. Your sole remedy for Platform unavailability is to terminate your subscription in accordance with Section 11 (Termination).
8.4 Force Majeure
Selestial will not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes or shortages of transportation facilities, fuel, energy, labor, or materials, or failures or delays by third-party service providers including internet service providers, hosting providers, or telecommunications carriers.
9. THIRD-PARTY SERVICES AND INTEGRATIONS
The Platform integrates with and relies upon third-party services to provide certain functionality:
a) Stripe, Inc. - Payment processing services. Your use of Stripe is subject to Stripe's Terms of Service and Privacy Policy.
b) Google LLC - Calendar synchronization services. Your use of Google Calendar integration is subject to Google's Terms of Service and Privacy Policy.
c) Email and SMS Providers - Transactional email and SMS notifications.
You acknowledge and agree that:
• Your use of third-party services is subject to the respective third-party's terms of service and privacy policies.
• Selestial is not responsible for the availability, functionality, security, or performance of any third-party services.
• Any issues, disputes, or claims arising from third-party services must be addressed directly with the third-party provider.
• Selestial is not liable for any loss, damage, or disruption caused by failures, changes, or discontinuation of third-party services.
10. DISCLAIMER OF WARRANTIES
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SELESTIAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
b) WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
c) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE PLATFORM.
d) WARRANTIES THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.
You acknowledge and agree that:
• Your use of the Platform is at your sole risk.
• Selestial does not warrant that the Platform will meet your business needs or operate in combination with any other hardware, software, system, or data.
• Selestial is not responsible for the quality of services provided by your subcontractors or the satisfaction of your End Customers.
• Any material downloaded or otherwise obtained through the use of the Platform is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data.
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you, but the exclusions will apply to the maximum extent permitted by applicable law.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SELESTIAL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:
a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
b) LOSS OF PROFITS, REVENUE, BUSINESS, OR ANTICIPATED SAVINGS;
c) LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES;
d) DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
e) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE PLATFORM;
f) ANY OTHER MATTER RELATING TO THE PLATFORM OR THESE TERMS;
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT SELESTIAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELESTIAL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO SELESTIAL IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
SPECIFICALLY, AND WITHOUT LIMITATION, SELESTIAL SHALL NOT BE LIABLE FOR:
• Any claims, disputes, or damages arising from your relationships with subcontractors, including their performance, conduct, or actions.
• Any claims, disputes, or damages arising from your relationships with End Customers, including service quality disputes, property damage claims, or dissatisfaction with services.
• Loss or corruption of Subscriber Data, regardless of cause.
• Business interruption or loss of revenue resulting from Platform unavailability.
• Any failure to comply with applicable laws or regulations in your operation of your business.
• Any issues, failures, or changes in third-party services integrated with the Platform.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, Selestial's liability will be limited to the maximum extent permitted by law.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Selestial, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers (collectively, the "Selestial Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:
a) Your use or misuse of the Platform or violation of these Terms.
b) Your Subscriber Content, including any claims that your Subscriber Content infringes or violates any third-party intellectual property rights or privacy rights.
c) Your business operations, including the provision of cleaning services to End Customers.
d) Any claims, disputes, or legal actions brought by your End Customers, including but not limited to claims related to service quality, property damage, personal injury, or dissatisfaction with services.
e) Any claims, disputes, or legal actions brought by your subcontractors, including but not limited to claims related to employment classification, compensation, working conditions, or workplace injuries.
f) Your violation of any applicable laws, regulations, or third-party rights.
g) Your breach of any representation or warranty made in these Terms.
h) Any acts or omissions by you or any person accessing the Platform using your account credentials.
Selestial reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with Selestial in asserting any available defenses. This indemnification obligation will survive termination of these Terms and your use of the Platform.
13. TERMINATION
13.1 Termination by You
You may cancel your subscription at any time by providing written notice to Selestial at support@selestial.io at least thirty (30) days before your next Billing Date. Cancellation will take effect at the end of your then-current billing period. You will not receive a refund for any fees already paid, and you will remain responsible for all charges incurred through the end of the billing period.
13.2 Termination by Selestial
Selestial may terminate your access to the Platform, with or without cause, with thirty (30) days' prior written notice. Additionally, Selestial may immediately terminate or suspend your access to the Platform, without prior notice, if:
a) You breach any provision of these Terms, including but not limited to the Acceptable Use Policy or payment obligations.
b) Your payment fails and you do not cure the payment default within the time periods specified in Section 4.2.
c) You initiate a chargeback without first contacting Selestial support.
d) Your use of the Platform poses a security risk or may adversely impact the Platform or other Subscribers.
e) You engage in fraudulent, illegal, or abusive activity.
f) Selestial is required to do so by law or by a governmental authority.
13.3 Effects of Termination
Upon termination of your subscription for any reason:
a) Your right to access and use the Platform will immediately cease.
b) You will have thirty (30) days from the effective date of termination to export and download your Subscriber Data from the Platform.
c) After thirty (30) days, Selestial may permanently delete all Subscriber Data associated with your account.
d) You will remain liable for all fees and charges incurred through the effective date of termination.
e) All provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity obligations, and limitations of liability.
Termination of your subscription does not relieve you of any obligations to pay fees or charges accrued prior to termination and does not entitle you to any refund.
14. DISPUTE RESOLUTION AND ARBITRATION
14.1 Informal Dispute Resolution
Before initiating arbitration or litigation, you agree to first contact Selestial at legal@selestial.io to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (collectively, "Disputes") informally. The parties agree to negotiate in good faith for at least thirty (30) days before pursuing formal dispute resolution.
14.2 Binding Arbitration
If the parties cannot resolve a Dispute through informal negotiations, any remaining Dispute shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect, except as modified by this Section.
The arbitration will be conducted by a single neutral arbitrator. The arbitration shall take place in the State of Delaware, or at such other location as the parties may mutually agree. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
14.3 Class Action Waiver
YOU AND SELESTIAL AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
14.4 Small Claims Court Exception
Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies for small claims court jurisdiction.
14.5 Attorneys' Fees
In any arbitration or litigation arising from these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.
15. MODIFICATIONS TO TERMS
Selestial reserves the right to modify these Terms at any time. We will provide notice of material changes by:
a) Posting the updated Terms on the Platform with a new effective date, AND
b) Sending an email notification to the email address associated with your account.
Material changes will take effect thirty (30) days after notice is provided. Your continued use of the Platform after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you may terminate your subscription as provided in Section 13.1, but you will not be entitled to any refund of fees already paid.
Non-material changes, such as clarifications, formatting improvements, or corrections of typographical errors, may be made without prior notice and will be effective immediately upon posting.
16. GENERAL PROVISIONS
16.1 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Subject to the arbitration provisions in Section 14, any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and the parties hereby consent to personal jurisdiction and venue therein.
16.2 Entire Agreement
These Terms, together with any other documents expressly incorporated by reference, constitute the entire agreement between you and Selestial regarding the Platform and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the subject matter hereof.
16.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If such modification is not possible, the provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.
16.4 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and Selestial's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
16.5 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without Selestial's prior written consent. Any attempted assignment in violation of this provision shall be void. Selestial may freely assign these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
16.6 No Third-Party Beneficiaries
These Terms are for the sole benefit of the parties hereto and their permitted successors and assigns, and nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.
16.7 Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) to the extent such failure or delay is caused by circumstances beyond such party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
16.8 Notices
Selestial may provide notices to you via email to the email address associated with your account, by posting notice on the Platform, or by other reasonable means. You are responsible for ensuring that your contact information is current and accurate. Notices to Selestial should be sent to:
Support: support@selestial.io Legal: legal@selestial.io
16.9 Interpretation
The headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms. The words "include," "includes," and "including" shall be deemed to be followed by the phrase "without limitation." The use of the singular shall include the plural and vice versa.
16.10 Relationship of Parties
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. Neither party has the authority to bind the other or to incur any obligation on the other's behalf.
16.11 Export Control
You may not use or export the Platform except as authorized by United States law and the laws of the jurisdiction in which the Platform was obtained. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
17. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact us at:
General Support: support@selestial.io
Legal Inquiries: legal@selestial.io
Website: selestial.io
18. ACKNOWLEDGMENT AND ACCEPTANCE
BY CLICKING "I ACCEPT", CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS ON BEHALF OF YOURSELF AND, IF APPLICABLE, YOUR BUSINESS ENTITY.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING KEY PROVISIONS:
• The chargeback policy set forth in Section 4.4, including the requirement to contact Selestial before initiating any chargeback and the $50.00 administrative fee.
• The automatic subscription renewal provisions in Section 3.3.
• The no-refund policy for subscription fees set forth in Section 4.3.
• The disclaimer of warranties in Section 10.
• The limitation of liability provisions in Section 11.
• The indemnification obligations in Section 12.
• The binding arbitration and class action waiver provisions in Section 14.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
Last Updated: 12/3/2025
Version: 1.0
Ready To Stop Losing Leads To Slow Quoting?
Launch your Selestial booking experience and let automation handle the next steps while you focus on service delivery.
Ready To Stop Losing Leads To Slow Quoting?
Launch your Selestial booking experience and let automation handle the next steps while you focus on service delivery.
Ready To Stop Losing Leads To Slow Quoting?
Launch your Selestial booking experience and let automation handle the next steps while you focus on service delivery.