1. Introduction

At Selestial, a Divine Acquisition company, we are committed to protecting your privacy and ensuring the security of the personal information you entrust to us. Selestial provides an all-in-one SaaS platform specifically designed to help cleaning businesses streamline their operations, automate client communications, and drive business growth.

This Privacy Policy outlines how we collect, use, and safeguard information from users of our platform. Our goal is to be transparent about our data practices, giving you control over your information and confidence in our commitment to privacy.

By using the Selestial platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully to understand our practices and reach out if you have any questions. If you do not agree with the terms outlined, please discontinue use of our services.

2. Information We Collect

Selestial collects several types of information to deliver our services effectively, enhance user experience, and provide personalized features. Our data collection is limited to what is necessary to provide and improve our services.

A. Personal Information

This is information that identifies you personally and is collected to set up your account and manage your service. Examples include:

• Full Name: Required to create and personalize your account.

• Email Address: Used for account access, support, notifications, and communication.

• Phone Number: For SMS notifications, support, and essential service communications.

• Billing Information: We collect and securely process payment information (credit card details and billing address) via our third-party payment processors to manage subscriptions and complete transactions.

B. Business Information

If you use Selestial for business purposes, we may also collect:

• Business Name: Required to set up your business account and personalize services.

• Business Address: Used for invoicing and communication.

• Business Contact Information: Contact details of business representatives for support and account-related communications.

C. Usage Data

To optimize and improve Selestial’s services, we automatically collect information about how you interact with our platform. Usage data includes:

• IP Address: Helps us troubleshoot issues, enhance security, and understand user geography.

• Browser and Device Information: Details such as your device type, operating system, and browser version to optimize compatibility.

• Session Data: Information on your activities on the platform, such as pages visited, time spent on each page, clicks, and navigation patterns, allowing us to understand usage trends and improve our service.

D. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to store user preferences, enhance functionality, and provide a more customized user experience. For more information on cookies and managing your preferences, see Section 8.

3. How We Use Your Information

Selestial uses the information collected for a variety of purposes, including delivering, securing, and improving our services. Below is a detailed list of how we use your data:

A. Service Delivery

• Account Management: To set up, personalize, and administer your Selestial account, including access to core platform features.

• Billing and Payments: To process subscription payments, send invoices, and manage billing.

• Client Communication: To deliver essential service-related communications, updates, and support messages directly related to your use of the platform.

B. Service Enhancement and Optimization

• Platform Improvement: To understand user behavior, identify areas for improvement, and develop new features.

• Feature Development: Your feedback and usage data help us enhance current features and design new ones tailored to your needs.

C. Marketing and Engagement

• Promotional Offers: To send you relevant offers, newsletters, and updates about our services, with your consent.

• Customer Feedback: To gather your insights and testimonials to refine our offerings.

D. Compliance and Security

• Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.

• Fraud Prevention: To detect and mitigate fraudulent activities or security threats.

4. Disclosure of Your Information

We do not sell, trade, or transfer your personally identifiable information to outside parties, except under the following circumstances:

• Service Providers: To trusted third parties who assist in operating our platform, conducting our business, or providing services to you, subject to confidentiality agreements.

• Legal Requirements: To comply with legal obligations, court orders, or enforce our Terms of Service.

• Consent: With your explicit consent or at your direction.

5. How We Protect Your Information

We implement a variety of security measures to safeguard your personal information. These include:

• Data Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.

• Access Control: Your information is stored behind secured networks and is only accessible by authorized personnel with special access rights.

• Regular Audits: We routinely review our data practices and systems to ensure they meet industry standards for security and privacy.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to and receive a copy of your personal data.

• Correction: The right to request correction of inaccuracies in your data.

• Deletion: The right to request the deletion of your personal data.

• Objection: The right to object to the processing of your personal data for specific purposes.

To exercise these rights, please contact us using the information provided below.

7. Third-Party Services

We may utilize third-party services such as payment processors and analytics providers. These services have their own privacy policies regarding the information shared with them. We recommend reviewing their privacy policies to understand how they handle your data.

8. Cookies and Tracking Technologies

Cookies and similar technologies are used to:

• Enhance functionality and personalize your experience.

• Store preferences for faster and more seamless access.

• Analyze trends and optimize platform performance.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this page periodically for updates.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: contact@selestial.io

• Address: 7404 Executive Place, Lanham, 20706 Maryland, USA

Acceptance of Policy:

By using Selestial, you confirm that you have read and agree to this Privacy Policy, acknowledging your rights and our commitment to your privacy.